Privacy Policy

1. Introduction

This Privacy Policy applies to the SellerBuddy application (hereby referred to as "Application", "Service", "Platform", or "SellerBuddy") for mobile and web platforms that was created by SellerBuddy Technologies (hereby referred to as "Company", "we", "us", or "our") as a commercial service. This service is intended for use by e-commerce sellers in India.

SellerBuddy is a comprehensive micro-SaaS platform designed to help Indian Meesho and Flipkart sellers manage custom orders through WhatsApp automation, OCR processing, and order management tools.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and business information
• Email address
• Phone number
• WhatsApp number
• Business registration details
• Payment and billing information
• Shop names and platform details (Meesho, Flipkart)

2.2 Order and Customer Data

• Customer order screenshots and images
• Order IDs and platform information
• Customer personalization requests (text and images)
• WhatsApp conversation history
• Customer contact information shared through orders

2.3 Technical Information

• Device information (IP address, browser type, operating system)
• Usage analytics and platform interaction data
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

• Service Delivery: Process orders, manage WhatsApp automation, and provide OCR services
• Account Management: Create and maintain user accounts, manage subscriptions and billing
• Communication: Send service updates, billing notifications, and customer support
• Platform Improvement: Analyze usage patterns to enhance features and performance
• Compliance: Meet legal obligations and prevent fraudulent activities
• Marketing: Send promotional content (with your consent)

4. Data Sharing and Disclosure

4.1 Third-Party Services

We share data with the following third-party services:

• Supabase: Database and authentication services
• WhatsApp Business API: Message processing and automation
• Oracle Cloud: OCR processing and image analysis
• Payment Processors: Billing and subscription management
• Google Analytics: Usage analytics and performance monitoring

4.2 Legal Disclosure

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

5. Data Security

We implement industry-standard security measures:

• End-to-end encryption for sensitive data
• Row-Level Security (RLS) for multi-tenant data isolation
• Regular security audits and vulnerability assessments
• Secure data centers with 24/7 monitoring
• Access controls and authentication protocols

6. Data Retention

We retain your data as follows:

• Account Data: Until account deletion or 3 years after last activity
• Order Data: 2 years for business records and tax compliance
• Conversation History: 1 year for customer support purposes
• Billing Records: 7 years as required by Indian tax laws
• Analytics Data: Aggregated data may be retained indefinitely

7. Your Rights

Under Indian data protection laws, you have the right to:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Withdrawal: Withdraw consent for marketing communications
• Complaint: File complaints with relevant data protection authorities

To exercise these rights, contact us at privacy@sellerbuddy.in

8. International Data Transfers

Your data may be processed in countries outside India, including the United States and European Union, where our service providers operate. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

9. Children's Privacy

SellerBuddy is intended for business use by adults aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

10. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Preferences and settings storage
• Analytics and performance monitoring
• Security and fraud prevention

You can control cookies through your browser settings. For more details, see our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Email notifications to registered users
• In-app notifications
• Updates on our website

Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions, concerns, or requests, contact us:

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Personal Data Protection Bill (when enacted). Any disputes will be resolved in the courts of India.